Valid from April 2018
The personal information we collect includes:
Your name and surname, e-mail address, telephone number and home address;
Credit card data (type and number of card, name on card, expiry date and CVC code);
Information on your stays, including arrival and departure dates, special requests and your preferences on services (preference on rooms, services or other);
Information you provide about your marketing preferences or while participating in surveys, contests or promotional offers;
You can also choose which personal information you wish to provide. If you choose not to provide certain details, however, this may affect some of your transactions.
When you use our site, we automatically collect information, some of which may be personal data. For example: language settings, IP address, location, device settings, device operating system, log-in information, usage time, requested URL, status report, user agent (such as browser version information), browsing history, result (visit or booking), user booking code, type of information viewed. We may also collect data automatically through cookies.
We use your personal data for the following purposes:
A. Reservations: we use your personal data to complete and manage your online booking.
B. Customer support: we use your personal data to provide you with customer support
C. Reviews: we could use your contact details to invite you via e-mail to leave a review after your stay. This can help other travelers choose their ideal accommodation. If you submit a review, it may be published on our site.
D. Marketing activities: we also use your data for marketing activities, in the manner permitted by law. When we use your personal information for direct marketing purposes, for example commercial newsletters and marketing communications on new products and services, or on offers that we think may interest you, we will include a link to unsubscribe, which you can use if you no longer want receive such messages in the future.
E. Other communications: there may be other occasions when we will contact you by email, post, telephone or text message, depending on the contact details you have provided. We may contact you for the following reasons:
to. We may have to respond to or handle a request you have sent.
b. If you have not completed an online booking, we may send you an email with an invitation to end the booking. We believe this is a useful additional service that allows you to go ahead with a reservation without having to search for accommodation again or re-enter the reservation data.
c. When you use our services, we may send you a questionnaire or invite you to provide a review of your experience with our site. We believe that this additional service is as useful to you as we are, as it allows us to improve our site based on your feedback.
F. Statistics, improvements and research. We use personal data to conduct research and analysis and to do so we may involve a third party. We may share the results of these searches, even with third parties, anonymously and in aggregate form. We use your personal data for statistical purposes, to improve our services, to improve the user experience of the user and to increase the functionality and quality of our online travel services.
G. Security, Fraud Detection and Prevention: We use information, including personal data, to prevent fraud and other illegal activities. We also use this information to investigate and detect fraud. We can use personal data for risk assessment purposes and for security issues, for example through user authentication. For these purposes, personal information may be shared with third parties, such as police forces or external consultants, in accordance with the provisions of current legislation.
H. Legal purposes and compliance with laws: in certain cases, we may use the information provided (including personal data) to manage and resolve disputes or disputes of a legal nature, for government investigations and compliance checks, or to honor contracts or to comply with requests made by law enforcement agencies, in accordance with the provisions of the law.
If we use automated means to process personal data that produce legal effects or have a significant effect on you, we will implement the necessary measures to safeguard your rights and freedoms, including the right to obtain human intervention.
As for purposes A and B, we rely on the execution of a contract: the use of your data may be necessary in order to implement the contract that you have with us. For example, if you use our services to make an online reservation, we will use your data to fulfill our obligation to complete and manage the reservation, by virtue of the contract between us.
Regarding the CH purposes, we rely on legitimate interests: we use your information for our legitimate interests, for example to provide you with the most suitable content of our site, emails and newsletters, in order to improve and promote our products, services and content on the site. We may also use your information for administrative, legal or fraud detection purposes. When we use personal data for our legitimate interests, we will always balance your rights and interests regarding the protection of your personal data with our rights and interests.
With regard to purpose H, we also rely, where possible, on our obligation to comply with current legislation.
Where necessary and based on current legislation, we will obtain your consent before processing your personal information for direct marketing purposes.
If necessary and in accordance with current legislation, we will ask for your consent, which you can remove at any time, by contacting us at the addresses mentioned at the end of this statement.
If you do not want to consent to the processing of data in the manner described in the C-F purposes, but there is no cancellation system of consent (for example through the settings of your browser), as far as possible, contact firstname.lastname@example.org.
Other service providers: we use service companies to manage your data on our behalf. This management serves the purposes described in this statement, for example the management of booking payments and the sending of marketing material for analytical support purposes. These service providers are required to maintain confidentiality agreements and are not authorized to use your personal data for other purposes.
Competent authorities: we share personal data with law enforcement and other government authorities when required by law or if absolutely necessary for the detection, prevention or conduct of legal proceedings against fraud or crime.
The transmission of personal data as described in this statement may involve the international transfer of information to countries whose data protection laws are not as detailed as those within the European Union. Where required by European legislation, we will transfer personal data only to entities that offer an adequate level of data protection. In these situations, we will make contractual arrangements to ensure that your personal data is protected according to European standards. You can request a copy of these agreements using the contact details below.
We rely on specific procedures to prevent unauthorized access to data, in addition to their improper use. We use specific systems and procedures in the sector to safeguard the personal data you provide us. We also rely on security procedures and technical and physical restrictions in order to prevent access and use of the personal data contained on our servers. Only authorized personnel can access personal data while carrying out their work.
We want you to have control over how we use your personal data. You can do it in the following ways:
you can ask us for a copy of your personal data in our possession;
you can inform us of any changes to your personal data or you can ask us to correct any of your information in our possession;
in specific situations, you can ask us to cancel, block or limit the processing of your personal data in our possession, or object to particular ways in which we are using your personal information;
in specific situations, you can also ask us to send your personal information in our possession to a third party.
Where we use your personal information with your consent, you can ask us to withdraw this consent at any time and in the manner provided by current legislation. In addition, where we process your personal data on the basis of legitimate interests or public interest, you have the right to object at any time to the use of your personal information, in the manner prescribed by law.
We rely on you to make sure that your personal data is complete, accurate and up to date. Inform us promptly of any changes or inaccuracies in your personal information by contacting email@example.com. We will handle your request according to current legislation.
If you have questions or concerns regarding the management of your personal data or if you want to exercise your rights under this information, you can contact us via firstname.lastname@example.org. You can also contact the local data protection authority for any questions or complaints.
Since our activities may be subject to change, this privacy statement may also be changed. If you want to be updated on any changes to this statement, please visit this page periodically to view any updates. If we make substantial changes or changes that have an impact on you (for example, when we start processing your personal data for purposes other than those outlined above), we will contact you before we start.